Terms & Conditions

These Terms & Conditions (“Terms”) form an agreement between you (“you” or “Customer”) and School Solutions (“SchoolSolution”, “we”, “us” or “our”) concerning access to and use of https://schoolsolutions.in, our web applications, school management software, digital products, Android applications, support services and hardware or Internet of Things (IoT) products, including the Smart School Bell.

By accessing a service, creating an account, placing an order, installing an application, activating a licence or using a product, you agree to these Terms to the extent permitted by law. If you are acting for a school or organisation, you confirm that you are authorised to accept these Terms on its behalf.

If you do not agree, do not access or use the relevant service. These Terms do not limit any consumer or other rights that cannot legally be excluded.

• You must provide accurate, current and complete information when creating an account, requesting a licence or placing an order.
• You are responsible for keeping login credentials, API keys, activation codes and other access details confidential, and for activity performed through your account, except to the extent caused by our failure to meet a legal obligation.
• Notify us promptly if you suspect unauthorised access, a compromised API key or misuse of your account.
• School or organisation administrators must assign access only to authorised personnel and remove access when it is no longer required.
• We may reasonably verify account or licence details to protect our systems and customers.

SchoolSolution may offer school management software, web-based tools, mobile applications, digital resources, licensing services, Smart School Bell hardware and related installation, configuration or support services. Features, specifications, compatibility, delivery, pricing and included support may differ by product, plan, quotation or order.

Product descriptions are intended to explain the service and are not a guarantee that every feature will be available in every deployment. Any specific commitment about functionality, delivery, integrations, performance or support should be recorded in the relevant quotation, order or written agreement.

We may update, improve, replace or discontinue a feature when reasonably necessary, subject to any applicable contract, reasonable notice where appropriate and mandatory legal rights.

The Smart School Bell system may include a controller or other hardware, an Android application (APK), an administration panel, APIs, device activation, licensing, schedules, audio resources and cloud synchronisation. The exact components depend on the purchased or deployed configuration.

• Installation and electrical safety: Hardware must be installed and operated according to the supplied instructions and applicable electrical safety requirements. Where needed, use a qualified technician. Do not open, modify or wire equipment while it is energised.
• Schedules and local settings: The school is responsible for checking period timings, lunch, assembly, exam, holiday and special schedules before relying on them.
• Offline operation: Features may continue to run from previously downloaded schedules or audio resources when the internet is unavailable. Cloud synchronisation, remote updates, licence checks and other online functions may not work offline. Offline operation is not a guarantee of uninterrupted performance.
• Power and connectivity: Bell timing or playback may be affected by power failure, device faults, network issues, incorrect configuration, unsupported equipment or other circumstances outside reasonable control.
• Announcements and alarms: Schools must verify announcements and use emergency features responsibly. Smart Bell is not a replacement for emergency services, fire alarms, legally required safety systems or the school’s emergency procedures.
• Audio content: You must have the rights and permissions required to upload, store, reproduce and play any audio file. Do not upload unlawful, harmful or unauthorised recordings.
• Device and licence limits: Activation, device limits, licence duration and available features are governed by the relevant plan or order. Do not bypass licence checks or share activation credentials in an unauthorised way.

Unless a separate written licence states otherwise, we grant the Customer a limited, non-exclusive, non-transferable and revocable right to use the software and applications for the internal purpose for which they were supplied, subject to payment of applicable fees and compliance with these Terms.

You must not, and must not permit another person to:

• copy, resell, sublicense, publicly redistribute or commercially exploit software except as expressly authorised in writing or permitted by law;
• reverse engineer, decompile or disassemble software, except to the extent a restriction is prohibited by applicable law;
• bypass licensing, authentication, security controls, usage limits or API restrictions;
• upload malware, unlawful material or content that infringes another person’s rights;
• interfere with service operation, probe or attack systems without authorisation, or use the service to violate law;
• misrepresent your identity, impersonate another user or access another school’s data without permission.

Nothing in these Terms transfers ownership of the software to you. Rights not expressly granted remain with the relevant rights holder.

You are responsible for using the products lawfully, maintaining appropriate access controls, keeping your own records and backups where appropriate, and providing accurate configuration information. Schools remain responsible for their educational operations, staff decisions, student supervision, bell schedules, emergency procedures and the accuracy of data they enter.

You must ensure that you have the necessary rights, notices, permissions and lawful basis for any personal information, audio, images or other content uploaded to or processed through a service. Do not use SchoolSolution products as the sole means of performing a critical safety function unless the relevant product documentation and a written agreement expressly support that use.

Prices, taxes, payment schedules, subscription periods, renewal terms, delivery charges and included services will be stated in the applicable quotation, order, invoice or plan. You agree to pay the charges applicable to the service you purchase.

• Subscriptions may require renewal to continue cloud hosting, synchronisation, support, updates or other online features.
• If a subscription expires or payment is overdue, we may provide notice and restrict or suspend affected paid features as permitted by the applicable agreement and law. Previously saved local settings may continue to function, but this is not guaranteed.
• Cancellation, refunds, replacement, return and warranty claims are governed by the applicable written policy, order terms and mandatory law. No refund promise is created by this section alone.
• Any applicable taxes will be charged or shown as required by law. You are responsible for providing accurate billing information.
• Payments handled by a third-party payment provider may also be subject to that provider’s terms.

For clarification about a payment or subscription, email info@schoolsolutions.in and include your order or invoice reference. Do not send full card details or passwords by email.

Unless stated otherwise, SchoolSolution or its licensors retain their rights in the website, software, application code, interface, design, branding, documentation and related materials. You retain ownership of content you lawfully provide, subject to the limited rights necessary for us and our service providers to host, process, transmit or display it to deliver the service.

You must not use our names, logos or branding in a way that suggests an unauthorised partnership or endorsement. If you believe content on our services infringes your rights, contact us with enough information to identify the content and explain the concern.

Our Privacy Policy explains how information may be collected, used, stored, disclosed and protected when you use our website and products. It should be read together with these Terms.

Where a school or organisation enters personal information about students, parents, employees or other individuals, that customer is responsible for ensuring it has the necessary authority and notices. We will handle such information according to the service configuration, applicable agreements and relevant law.

Do not include passwords, secret API keys or unnecessary sensitive personal information in public forms or support requests. For privacy-related requests, email info@schoolsolutions.in.

We aim to provide reliable services but do not promise uninterrupted or error-free availability unless a separate written service-level agreement expressly provides otherwise. Access may be affected by scheduled maintenance, updates, internet or power outages, third-party provider failures, device incompatibility, security events or circumstances beyond our reasonable control.

Support hours, response targets, installation services, updates and maintenance coverage depend on the purchased product or written support plan. We may temporarily suspend access where reasonably necessary to maintain security, protect users or investigate suspected misuse, subject to applicable law and any relevant agreement.

Any warranty for Smart School Bell or other hardware is the warranty expressly stated in the product documentation, invoice or written warranty supplied with that item. Please check that document for the coverage period, claim process, exclusions and remedy.

Unless covered by the applicable warranty or required by law, damage caused by improper installation, unauthorised modification, misuse, unsuitable power supply, liquid exposure, accidents, negligence or unauthorised repair may not be covered. Contact us before attempting a repair that could affect safety or warranty coverage.

This section does not remove statutory rights or warranties that cannot legally be excluded.

To the maximum extent permitted by applicable law, services are provided according to their documentation and applicable order terms. Except for express written commitments and non-excludable legal rights, we do not warrant that every service will meet every individual requirement, operate without interruption, or be compatible with every device, network or third-party service.

Customers should independently verify critical schedules, configuration, backups and operational procedures. Nothing in these Terms excludes a guarantee or liability that cannot lawfully be excluded under applicable law.

To the maximum extent permitted by law, SchoolSolution will not be liable for indirect or consequential loss, loss of profits, loss of anticipated savings, or loss of data arising from use of a service where such exclusion is legally permitted. We are not responsible for failures caused by factors outside our reasonable control, including local power failures, internet interruptions, third-party outages, incorrect customer settings or unauthorised modifications.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including any liability that cannot be excluded under applicable consumer-protection or other mandatory law. Where a separate written agreement sets a lawful liability allocation, that agreement will apply to the extent relevant.

To the extent permitted by law, you are responsible for claims arising from your unlawful use of the service, your infringement of another person’s rights, or content you upload without the necessary permissions. This does not apply to the extent a claim results from our own breach, negligence or other conduct for which we are legally responsible. Any indemnity is subject to applicable law.

You may stop using a service and request account closure according to the applicable product or subscription process. We may suspend or terminate access where reasonably necessary because of a material breach, unlawful activity, security risk, non-payment or discontinuation of a product, subject to applicable law, relevant agreements and reasonable notice where appropriate.

Upon termination, your right to use the relevant licensed software may end. You should export or preserve data you need before access ends where the service permits. Data handling after closure will be governed by our Privacy Policy, the relevant agreement and applicable legal retention requirements.

These Terms are governed by the laws of India, subject to mandatory legal protections and conflict-of-law rules that apply. The parties will first try to resolve a dispute in good faith by contacting each other in writing and explaining the issue.

Any dispute that cannot be resolved informally will be handled by courts or other forums with jurisdiction under applicable Indian law. Nothing in this clause removes a consumer’s right to approach a forum that has jurisdiction under mandatory consumer-protection legislation.

We may update these Terms to reflect changes to our products, business practices, technology or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Where required by law or contract, we will provide notice or obtain consent. Changes will not remove rights that have to be preserved by law.